1. We, Raceway Trading Limited (company number 14384787) are pleased to sell tickets to racing sessions at F1® Box (Tickets). By purchasing a Ticket from us, or by accepting, obtaining and/or using a Ticket, you are confirming to us that you have read and agree to the following terms and conditions.
2. You can find out all you need to know about F1® Box, the racing sessions held at F1® Box (Racing Sessions) and the types of Tickets that we sell on our website and our ticketing platform before you order (including our dedicated F1® Box page here). We will also confirm the key information to you in writing after you complete your order, either by email, on our website or on our ticketing platform.
3. We and our agents and representatives are the sole official sellers and distributors of Tickets for Racing Session. Any Tickets not purchased from us or our authorised agents or representatives will be invalid and may be seized or cancelled without refund or compensation. We reserve the right to pursue any and all legal action or remedy available against any person or entity involved in the actual or attempted creation, distribution or use of unauthorised Tickets.
Purchase Process
4. We reserve the right to limit, at the time of purchase, the maximum number of Tickets that any person may purchase for a single Racing Session. Tickets may be limited to a maximum number per person, per payment card and/or per address. We reserve the right to cancel without prior notice any Tickets purchased in excess of this number.
5. The nominated payment card used to purchase Ticket must be registered in the name and address of the individual purchasing the Ticket (the Purchaser). We reserve the right to refuse any purchase of a Ticket from any person who fails to comply with this condition or to cancel any Ticket purchased in breach of this condition.
6. To prevent fraud and protect both you and us, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud, we may cancel any order for Tickets.
7. We will confirm whether we have accepted your purchase of a Ticket during the checkout process and will charge your payment method at the point we accept your order. Sometimes we may have to reject an order, for example, because we have sold out of tickets for the particular Racing Session, there was a pricing error or because we cannot verify your age. When this happens, we let you know as soon as possible and refund any sums that you have paid.
8. If you wish to transfer any of the Tickets you have purchased you can do so by following the instructions within our ticketing platform or by contacting us here. You can do this up to ten minutes prior to the start of your Racing Session.
9. In all cases (including in circumstances set out in paragraph 17), in order to transfer a Ticket, you must provide the email address of the relevant individual to whom you wish to transfer the Ticket. Such individual will receive an email from us notifying them of the transfer and providing instructions as to how they can and accept or decline the Ticket. No Ticket will be transferred until the relevant individual has confirmed their acceptance of the Ticket. You are responsible for carefully checking the email address that you provide for each individual. We will not be responsible if the Ticket is transferred to the wrong individual as result of you entering an incorrect email address or the transferee not accepting the Ticket.
10. If you wish to accept the transfer you will be required to accept via our ticketing platform and provide certain information to us. Once you have provided all required information we will register you as the holder of the Ticket. Once such process has been completed, you will receive an email confirming the details of your Ticket (the Ticket Confirmation Email). No Ticket will be assigned to an individual until the relevant individual has received the Ticket Confirmation Email. It is your responsibility to ensure that each individual who you transfer a ticket to properly accepts it. We will not be responsible if an individual is refused entry to a Racing Session as a result of not properly accepting a Ticket transfer.
11. Please make sure you check the details you enter during the checkout and/or transfer process because we may not be able to correct any errors and will not be responsible for any losses you may suffer if you enter incorrect information and are denied entry into any or all Racing Sessions.
12. If you are purchasing tickets for other guests, you will be responsible for making them aware of these terms and conditions and for ensuring that they comply with these terms and conditions.
Discounts
13. From time to time we may offer promotions, deals or discounted offers, which are provided at our discretion. All such offers are subject to availability and may be withdrawn by us at any time. Retrospective refunds are not permitted against any offer or promotion advertised after a booking is made.
14. In order to benefit from any discount, payment must be received in full for any order subject to any discount by the advertised deadline for the relevant discount.
Refunds and Cancellation
15. Please take care of your email containing your Ticket as we may not always be able to issue you with a duplicate if it is lost, stolen or destroyed and we will not be responsible for any losses you may suffer in the event cannot show us an email containing your Ticket at the venue.
16. On very rare occasions, a Racing Session may need to be cancelled or postponed at very short notice for reasons beyond our control, such as our venue having to close or restrict entry. If we do cancel or postpone a Racing Session you will be entitled to receive either: (1) a ticket to another Racing Session of your choice (subject to availability); or (2) a full refund of the price paid for the relevant Ticket. Please contact us here to discuss your options.
17. If you are no longer able to attend the relevant Racing Session you can request that we transfer your Ticket to another person or move your booking to another Racing Session. You can do this via our ticketing platform or you can contact us here. The transfer of any Ticket or amendment to a booking pursuant to this paragraph 17 is subject to the following conditions:
· any request to transfer a Ticket or amendment to a booking must be received no later than 10 minutes prior to the scheduled date of the relevant Racing Session;
· the sale, transfer or disposal of any Ticket must not be for a value greater than the original sale price of the Ticket;
· the Ticket must not be offered publicly (including on any website) whether for sale, as a gift or donation or any other means of transfer; and
· the sale, transfer or disposal must be made strictly subject to these terms and conditions (and the transferee’s acceptance thereof) which shall be binding upon the transferee in full as if the transferee was the original purchaser (but the transferee shall have no right to amend the booking under this paragraph 17 or a refund under paragraph 18 of these terms and conditions).
18. If you are no longer able to attend the relevant Racing Session and you are unable to transfer your ticket, we will refund you the amount paid for your Ticket (minus a cancellation fee equal to10% of the amount you paid for your ticket) provided you request a refund no later than 48 hours prior to the start time of the relevant Racing Session. In order to request a refund, please contact us here.
19. We won’t provide you with a refund in the event that you are unable to, or chose not, to attend a Racing Session that you have bought a Ticket for except as set out in paragraphs 16 and 18 of these terms and conditions.
20. All Tickets are our sole property. If you breach these terms and conditions (and/or any terms referenced herein), we have the right, in our sole discretion and at any time, to cancel, revoke, or refuse all future transactions with any individual, including, without limitation, Tickets.
Entry Conditions & Booking Policy
21. Racing Sessions are open to all ages, but drivers must be 7 years old and over to race on the simulators.
22. Any individual who is under the age of 14 who is attending a Racing Session will need to be accompanied by at least one responsible adult over the age of 18. For groups, we require one responsible adult over the age of 18 for each four children under the age of 14. We reserve the right to refuse entry to the venue to any Ticket holder(s) who appears to be under the age of 14 who is/are not accompanied by a responsible adult who is able to show photographic identification showing that they are over the age of 18. We will not provide a refund to any individual who is refused entry in such circumstances.
23. Attendance at each Racing Session shall be subject to these terms and conditions and any other terms and conditions that we provide to you in writing.
24. We can only guarantee entry into a Racing Session if you arrive no later than 10 minutes than the posted start time of the relevant Racing Session. If you do arrive after that cut off we reserve the right to deny you entry to the relevant Racing Session. We will not provide a refund to you in the event that we do deny you entry and/or give your assigned seat to someone else.
25. You must be able to display a valid Ticket at all times during the Racing Session.
26. For the purposes of safety, security and/or checking compliance with these terms and conditions, you shall, if requested by any venue staff, co-operate and comply fully with the instructions and guidelines of such staff member (including by producing a valid Ticket and photographic proof of identity and proof of age). You may be requested to submit to a body check and/or a search of your possessions for the purposes of locating and removing any prohibited items, and any refusal you may result in refusal of admission to or eviction from all of our venues without refund or compensation.
27. We and/or any venue staff may refuse admission to or eject you from any of our venues or cancel your Ticket without refund or compensation if you (or any of your guests):
· are noticeably under the influence of alcohol, narcotics or any behaviour-modifying substance, or are behaving, or considered by any venue staff likely to behave, violently, harmfully or in a manner contrary to public order and/or safety;
· bring or attempt to bring into any of our venues, possess or use within any of our venues or in the vicinity thereof any prohibited item including, without limitation,; sound systems; glass bottles; drones; sky lanterns; laser pens; selfie sticks; unofficial high vis jackets; potential weapons of any kind; legal highs; illegal substances; fireworks; compressed gas containers; flares; air horns; smoke bombs; banners, signs or materials displaying political, religious, offensive or race-related messages, slogans or images; any item that venue staff member considers dangerous, hazardous and/or illegal or that may be used as a weapon or a missile or that may compromise or otherwise interfere with the enjoyment, comfort or safety of (or pose a hazard to) any person or security at any of our venues; animals (other than guide dogs); any objects bearing trade marks or other kinds of promotional signs and messages (of whatever nature) which we believe are for promotional purposes;
· bring or attempt to bring into any of our venues, possess or use within any of our venues or in the vicinity thereof any sponsorship, promotional or commercial items or materials (of whatever nature) without our prior written authorisation (and you may be asked to show us a copy of any such authorisation upon entry to or whilst within any of our venues);
· whilst within any of our venues or the vicinity thereof, engage in any form of activity related to marketing or advertising (including, for the avoidance of doubt, ambush marketing), or conduct any commercial activity whatsoever, or offer (either for free or for sale), sell or possess items with intent to sell (including, without limitation, drinks, food, souvenirs, clothes, promotional and/or commercial items and literature), in each case without our prior written authorisation (and any such items may be removed, confiscated and/or destroyed without compensation at our discretion and/or the discretion of any Event staff member);
· whilst within any of our venues or vicinity thereof or, where applicable, through social media channels engage in disruptive, dangerous or violent behaviour including (without limitation) throwing, casting, thrusting or propelling any object at any person, instigate violence, racism or xenophobia, behave in a way that any reasonable person may interpret as provocative, threatening, discriminatory and/or offensive, create or pose any threat to the life or safety of themselves or any other person(s), or harm any other person(s) in any way, or unreasonably obstruct the viewing of other spectators;
· whilst within any of our venues, enter or circulate in restricted access areas or other areas where you not allowed access to; or climbs lighting masts, fences, roofs and other apparatus or constructions;
· whilst within any of our venues, damage, interfere with or tamper with any property of any third party;
· whilst within any of our venues, smoke in any area where smoking is not permitted;
· are suspected of committing, or having committed, or being likely to commit, a criminal offence in or about any of our venues; and/or
· whilst within any of our venues or the vicinity thereof, fail to comply with instructions from us and/or any member of venue staff, or refuse a security search.
28. Save for official F1®, team or driver merchandise and/or other F1® related clothing, you shall not bring in, wear or display within the venue any sponsorship, promotional or other marketing materials.
29. No food and beverage is allowed in our venues. If you have any food and beverage, we kindly ask that you leave it as the venue’s check-in desk and pick it up after your Racing Session has finished.
30. We take the needs of attendees of our Racing Sessions who are disabled or who have other access requirements very seriously and encourage people of all abilities to attend our Racing Sessions. If you have access requirements for any Racing Session please register your requirements through [email protected] and we will endeavour to assist.
31. 31. All simulators are allocated to guests as they check-in at the venue prior to the Racing Session. To maximise the possibility of sitting together we recommend that all individuals in your group arrive at the venue together. We will not provide any refunds in the event you are unable to sit together.
32. If you want to book more Tickets than are available on our ticketing platform, please split your booking across two Racing Sessions or get in contact with us and our team will be able to assist.
Warnings
33. As part of the activity and at times throughout the venue, there will be flashing lights, images and videos. A very small percentage of people may experience epileptic seizures or blackouts when exposed to certain kinds of flashing light or light patterns. These persons, or even people who have no history of seizures or epilepsy, may experience epileptic symptoms or seizures when attending Racing Sessions.
34. We strongly recommend you speak to your GP before attending a Racing Session if you or any of your relatives has an epileptic condition or has had seizures of any kind.
35. Please immediately let a member of our team know if you or anyone attending a Racing Session with you experience any of the following symptoms: dizziness, altered vision, eye or muscle twitching, involuntary movements, loss of awareness, disorientation or convulsions.
36. The racing simulators are designed to simulate a motorsport driving experience using professional grade components, including a professional direct drive force feedback system and haptic technology providing full motion movement of the simulator body. Due to the haptic motion system, the simulator is not suitable for guests who are pregnant.
37. Any elderly guests or guests heart conditions, high blood pressure or aneurysms, recent surgery or illness, neck, back or bone ailments should consult their doctor before using the simulators.
38. If you have one of the conditions referred to in these terms and conditions and still attend one of our Racing Sessions then you do so entirely at your own risk.
39. Please note CCTV is in operation in F1® BOX for the safety of our team and guests.
Commercial Use
40. Except as expressly set out in these terms, it is an essential condition of the issuance of each and every Ticket and the right of admission to each of our venues that the Ticket must not be:
· used in relation to any promotional or commercial purpose (including any competition, advertising, promotion, auction or as a prize in any competition or sweepstake, whether for a business or a charity or otherwise);
· used to enhance the demand for any other goods or services; and/or
· transferred or otherwise disposed of to any person who agrees to buy any good(s) or service(s) in return for the Ticket;
in each case without our prior written approval.
41. Any Ticket offered for sale, sold, transferred, used or disposed of in breach of these terms and conditions may be cancelled and any person seeking to use the Ticket may be refused admission to or be evicted from any of our venues without refund or compensation and may also be liable to legal action, even if the holder did not have prior notice of these terms and conditions or the fact that they were breaching these terms and conditions.
Limitation of Liability
42. We're not responsible for losses you suffer caused by us breaking this contract if it:
· was not obvious that the loss would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable); or
· the loss was caused by an event outside our control; or
· was something you could have avoided by taking reasonable action (for example, attending a Racing Session without letting us know you have one of the health conditions referred to in paragraphs 34, 35 or 36).
43. We only provide Tickets for domestic and private use. You agree not to use any Tickets for any commercial or business purposes. To the extent that you do use your Ticket for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the Ticket and all claims for loss of profit or indirect or consequential loss are wholly excluded.
Lost and Found
44. We take all reasonable precautions to maintain the security of the venues but you are responsible for your personal property brought to and into our venues. We are not responsible for any loss, theft or damage to your personal property items. As a courtesy only, and without assuming any legal duty or liability, a “Lost and Found” is operated at each of our venues, which is where you may drop off found items. If you do lose an item, you can also email a description of the item and the location it was lost/found to [email protected]. After 90 (ninety) days following the relevant Racing Session, unclaimed lost and found items may be disposed of at our discretion.
General
45. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
46. We can transfer our contract with you, so that a different organisation is responsible for delivering the benefits of the Ticket to you. If we do this we'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
47. We may use your personal data as set out in our privacy notice (found here).
48. This contract is between you and us. Nobody else can enforce it other than someone you told us you were buying the Ticket for and neither of us will need to ask anybody else to sign-off on ending or changing it.
49. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
50. We reserve the right to make changes to these terms and conditions from time to time at our sole discretion (including, without limitation, by amending or supplementing our booking policy). A full copy of the latest version of the terms and conditions will be available here. Please make sure you check the latest version of these terms and conditions before completing any purchase of Tickets.
